Cancellation
What happens when you cancel, and what you keep afterward.
Canceling a web subscription
From Billing, Manage subscription opens the Stripe portal, cancel from there. As with most subscription billing, you keep access for the rest of the period you already paid for, and it doesn't renew after that, rather than cutting off immediately. Once Stripe reports the subscription as no longer active, your account reflects that automatically, there's no manual step on our side.
Canceling a mobile subscription
Cancel through your phone's subscription settings (the App Store or Google Play), the same place you manage any other app subscription. SalesCoach picks up the change automatically once your platform reports it.
What happens to your data
Canceling ends paid access, it does not delete anything. Your calls, scorecards, transcripts and progress are all still there if you resubscribe later. If you actually want your account and everything in it gone for good, that's a separate, deliberate step, see Deleting your account.
On a team
If you're on a team, your access is tied to your team owner's plan, not a subscription of your own to cancel. Leaving the team (see Roster) ends that access instead, and you fall back to whatever your own account has, a plan of your own if you have one.