Reading a scorecard
Grade ring, coach note, delivery meters, objectives and moves, and where that call feeds into your longer-term trend.
Open any call from the Calls list to see its scorecard. Real recorded meetings that haven't been graded yet show a plain "not graded" state instead.
What's on it
- Grade ring, the letter grade plus a percentile ("Top 12%" and similar) and how many metrics were graded.
- Deal outcome, Won, Lost or Open, judged independently from the grade. See How scoring works for exactly what "won" requires.
- Coach note, one or two sentences, addressed to you by name, naming the single biggest miss and what to do instead.
- Delivery meters, talk ratio against its 30 to 40% target, and pace against its 140 to 170 words-per-minute target, each flagged on or off target.
- Objectives, the scenario's checkpoints, each marked hit or missed.
- Moves, the four scored behaviors (Acknowledgement, Isolating the true objection, Addressing the true objection, Reframing and closing), each 0 to 5 with a short label.
The Transcript tab next to the scorecard has the full call, see Transcripts.
Performance: the trend across calls
A single scorecard is one data point. The Performance page turns your call history into a trend:
- Skill radar and breakdown, your five skills (Discovery, Pitch, Objections, Closing, Rapport), current level and recent movement.
- Score trend, your letter grade over time, filterable by period.
- Delivery habits, talk ratio and pace charted against their targets, so you can see whether a bad week was a talking-too-much problem, a pace problem, or both.
- Practice vs real, how roleplay attempts compare with real recorded calls, where you have both.
Performance reads from every graded call, roleplay and real, so it's the place to check whether a skill your coach note flagged is actually moving, not just how the last call felt.